Terms And Conditions
Please take your time to read and understand our terms and conditions. Upon accepting our quotation either verbally, by electronic communication or by making payment acknowledges your understanding and acceptance of our following T&Cs.
Introduction
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the customer: ‘we’, ‘us’ or ‘our’ means the remover (Sonny’s Removals). These terms and conditions can be varied or amended subject to prior written agreement.
Sonny’s Removals Terms of Service. These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.
Quotation
1.0 We need to be told by you what you would like to be collected and where it needs to be delivered.
1.1 Our Quote will be based on what you have instructed us whether verbally or in writing prior to our quotation.
Amendments
2.0 We reserve the right to amend the price stated in the quotation to take account of changes of your requirements which were not taken into account when preparing our quotation and are confirmed to us verbally or in writing. Such factors may include the following: –
2.1 Where the work is not carried out within 3 months of the date stated in the quotation.
2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight charges or increased road fuel prices.
2.3 Where we have to collect or deliver goods at your request to above ground and first floor premises and were not made aware of this at time of quotation.
2.4 Where we supply any additional services.
2.5 The work is carried out outside normal working hours (8.00 am to 6pm ) at your request after the quotation has been submitted.
2.6 Where we are requested to provide additional services not included in the quotation, including the moving or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is inadequate or inappropriate for our vehicles. If access is not possible then we may offer the alternative for you to hire at your expense a smaller vehicle. We will then remove the load piecemeal and will charge for the extra time needed on a pro rata basis. If our driver is required to drive the hired vehicle then all insurance cover for the vehicle and goods carried must be organised and paid for by yourselves.
2.8 Where we have to pay unavoidable parking or parking penalty charges due the location of sites for collection and delivery.
2.9 There are delays or events outside our control which increase the cost or resources required to complete the work.
2.10 If key exchange does not happen on the removal day after we have loaded then we can/will/try, without obligation to arrange storage for your goods at your cost.
Additional Work
3.0 Unless otherwise agreed in writing the following is not included in the quotation.
3.1 Dismantling or assembly of units including flatpack.
3.2 Disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be provided for separately.
3.6 If you have requested and paid for a dismantling and/or reassembling service it is on the express understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage to furniture designed to be flat packed, or made of pressed wood, for example IKEA, Fantastic Furniture, Custom made furniture, or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully we move them.
Your Responsibilities
4.2 Obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of goods.
4.3 Be present either personally or through an authorised representative during the collection and delivery process.
4.4 Prepare and stabilize all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that all your goods are duly removed.
4.6 Provide proper protection for goods left unattended or in unoccupied premises.
4.7 If you have elected to pack yourself then all packing to be completed by the time of commencement of move. If this has not happened and it adds unforeseen time to the move then extra charges will apply pro rata to price quoted.
4.8 Empty, defrost and clean refrigerators and freezing equipment.
4.9 In addition you must provide us with contact details during the removal process including transit and/or storage of goods to the point of delivery.
4.10 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and storage thereof.
Excluded Goods
6.0 Unless previously agreed by us in writing by a director of Sonny’s Removals the following items are excluded from this contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items such as aerosols, paints and firearms and/or ammunition. Also, gas in any form or bulk liquids including oils, fuels and/or cleaning products.
6.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.4 Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any licence or government consent for export or import or any movement contemplated within the removal.
6.7 If we do agree to remove any such goods, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If we remove any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You will indemnify us against any additional charges, expenses, damages, costs or claims incurred by Sonny’ Removals as a result.
6.8 We accept no liability for any garden furniture, pots, plants etc due to the nature of weathering that can make such items unstable and brittle.
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled, we may charge you depending on the amount of notice given. Our charges are as follows: –
7.1 Between accepting booking and 5 days before the booked removal date – 100% of deposit charge
7.3 5 days and less before move day – full amount charged
7.4 You must pay our charges so that we have cleared funds in advance of the removal unless we agree otherwise.
8.1 We will accept cash payment on the day of the removal only if agreed prior.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
Our Liability for Loss or Damage
9.0 Save for those limitations to our liability noted elsewhere in these terms and conditions we will only be liable for the proportion to which the loss or damage to the oods is caused by or contributed to by our negligence (including the negligence of any Subcontractor, but excluding the negligence of any Third Party Provider), and in any event that liability will be limited to £100 per item or package, or £500 in respect of all goods moved under this agreement (whichever is the lesser).
9.1 We are not liable on a ‘new for old‘ basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice and in a manner that is likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to goods for removal
9.5 We shall not be liable for damage to flat pack units that we are asked to move in their completed state.
9.6 We shall not be liable for scuffs or other removal marks to soft furnishings and/or mattresses that are not protected or that we have not been requested to supply and fit such coverings and protection to.
9.7 We shall not be liable for any marks made to carpets unless carpet protection is agreed to and paid for in advance.
9.8 We are not liable for any third party non-professionals not contracted by us helping, that part of the move and associated items/property will not be covered.
9.10 We will not be liable for any damage to furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture, Custom made furniture, or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully We move them.
Excluded Risks
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles moved by us unless carried in an enclosed vehicle or trailer specially constructed for the purpose.
10.2 Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicle or other conveyance.
10.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributed to physical damage to such items caused by collision or overturning of road vehicle or other conveyance. To reiterate and clarify self-packed items are not covered.
10.4 This policy shall also exclude claims for missing items unless an inventory is supplied by you and approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.
10.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of a similar kind.
10.7 Loss or damage caused by wear and tear, general deterioration, warping or shrinkage, moth or vermin unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or failings.
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin and other pests to cause infection. Outdoor and garden pots and containers are specifically excluded from any cover.
10.10 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Loss and mysterious disappearance of customers goods in transit unless evidence (inventory) can be provided to prove beyond reasonable doubt that the loss is solely attributable to the dishonest actions of our employee.
10.13 None of our employees will incur any liability to you.
10.14 Any items and boxes packed previously by any other removal company
Delays In transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay for your reasonable and legitimate expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense.
Time Limit for Making a Claim
12.0 You must notify us of any loss or damage no later than 2 days after delivery.
Withholding or Disposal of the Goods
13.0 We have the right to withhold and/or ultimately dispose of some or all of the goods until you have paid our charges and any other monies due under this or any other agreement between us. This specifically applies to potential claims for loss or damage that are reported to us before the move is completed.
Subcontracting
14.0 We reserve the right to sub –contract part or all of the work provided for under this agreement in which case these Terms and Conditions will continue to apply in full.
Packing
15.0 Packing will be conducted the day prior to your removal.
15.1 We reserve the right to charge for packing if you are not sufficiently packed on removal day.
15.2 We do not pack any food or drink. This meaning fresh, frozen, dried and canned food. Spices, pulses, baked goods. Any liquids including fresh drinks, canned drinks, alcohol and so on.
15.3 If using our removal crates provided by us for a self pack you accept not to pack any of the above food and drink items into them.
15.4 You agree to return the removal crates in clean and good working state. If not you will be liable for a charge of £30 per crate.
15.5 You agree to a maximum time of 7 days before and 7 days after your removal to pack and unpack your goods and prepare boxes for return. We reserve the right to charge £50 per day after this said date has passed or if your removal is delayed in any way and you require the boxes for longer.
15.6 Wardrobe boxes are not to be dismantled. If this situation arises and damage occurs you will be liable for £150 per box.
15.7 Removal crates, wardobe boxes or any packing equipment supplied by us to you is not to be stored outside at any time.
15.8 Box hire availability is based on a first come first serve basis. Boxes are in high demand at limited capacity.
Applicable Law
16.0 These Terms and Conditions are subject to the Law of England and Wales.
Whole Agreement
17.0 These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.
Termination
Sonny’s Removals reserve the right to withdraw this quotation at any time providing written notice.